Many refer to a Managed Service Support (MSC) or Managed Service Partner (MSP) as an insurance for expensive IT equipment. An MSP contract, usually a fixed term monthly charge covering support for any specific technology equipment specified, is an agreement between an organization and a vendor. In exchange for this service the organization promises to assist and support the equipment. Organizations that use this service also are typically referred to as Managed Service Providers (MSPs). Microsoft is one of many businesses that utilize such a system.
While many people may see the term Managed Service Support as nothing more than a moneymaking scheme, there are several key benefits to using these services. The most obvious benefit of having a MSP on hand is to take care of network security needs. With network security constantly changing, organizations must rely on a network security specialist or network engineer to solve problems, which often includes issues with: network downtime, system crashes, and unauthorized access to data. When problems with network security arise, as they do, businesses may be left vulnerable to hackers who attempt to infiltrate the company’s computer systems and take advantage of the organization’s confidential information.
When network security issues arise, the MSP/MSP must provide computer service and support services that are quick, effective, and reliable. The tech support technician must also possess extensive technical skill in the areas of troubleshooting, configuration management, system administration, and other computer services. Often times a MSP/MSP’s duties will involve fixing computer problems that require skillful administration to resolve.
Computer service and support technicians also commonly work with the business owner to troubleshoot the organization’s information technology infrastructure, which includes routers, networks, servers, and software. Network troubleshooting managed services technicians can analyze the details of a network’s architecture and recommend corrective action when problems occur. A network troubleshooting technician may work as part of an information technology services firm or independently. Some companies hire several technicians to ensure the highest level of customer satisfaction.
A computer technician can also specialize in one or more areas of computer support:
- network security
- Active Directory implementation
- data backup and recovery
- application testing and installation
- desktop support
- LAN/WAN setup
- voice and data cabling
- router and firewall installation
- testing and modification
- server monitoring
- database and user administration.
Computer support specialists can also offer online training for a variety of IT support skills. An associate degree in information technology or computer science is required for employment as a MSP. Most MSPs begin their careers as network technicians and end up specializing in a particular area of computer support. The more experience a technician has, the more likely he or she will want to specialize in a specific aspect of network repair and maintenance.
The most popular issues resolved by a managed services provider include hardware issues, software issues, and user issues. A computer technician can diagnose and fix hardware issues such as memory, hard drive failures, motherboard failures, and integrated computers. Network administrators and troubleshooters can solve problems with Active Directory Installation, database application installation, network security, network optimization, wireless network setup, wireless security, firewall, and file and printer sharing. Network technicians and administrators can also provide remote access, troubleshooting, and certification of security clearance for Active Directory Installation. Computer support specialists can also educate customers about issues that may affect their Active Directory Installation, including security concerns and business continuity policies.
Managed service providers also offer business processes assistance. Business processes help people get efficient and increase productivity. Some of these business processes include accounting, bill processing, billing, communication, project management, human resources, payroll, and manufacturing. An account manager can help with the development of these business processes. A software developer can assist with developing new applications. This kind of help desk support helps business processes get efficient and results improve.
To get efficient customer support and to get more efficient business processes, contact a managed service provider today. With an experienced service provider, your business processes get streamlined with help desk support and configuration changes. These changes make things go faster and increase profitability.